Event Registration Coordinator - (Folsom, CA)

e.Republic is a media and research company focused exclusively on state and local government and education, with our corporate headquarters based in Folsom, CA. Our award-winning publications, websites, more than 150 annual events and highly respected research operations are acknowledged as setting the gold standard in their respective fields. Our work has been cited in The New York Times, Wall Street Journal, Forbes, Time, The Washington Post and USA Today.

We put on over 150 events per year, and as a Registration Coordinator, you will be assigned events with a targeted number of government attendees to register, and will work closely with our Event Directors and Registration Director in this process. This position requires a high volume of outreach (calls and emails), drafting/sending follow up emails to invitees, researching government agency websites/directories, in order to increase the list of potential invitees, management of invitee/attendee lists in excel database, creating attendee badges prior to assigned events, shipping of event materials prior to assigned events and travel to events, as assigned.

You will joining a great team of established Registration Coordinators who will help train and support you as you learn the position.

Responsibilities

The number one requirement and expectation of this position will have a great deal to do with phone calling, research and high-level customer service.
Large percentage of the day will be spent making outbound calls
Sending/drafting e-mails
Creating, editing and deployment of event promotion items
Maintaining and monitoring your level of outflow (calls, emails, blasts)
Multi-tasking and strong organization
Data entry and updating databases
Handle paid registrations, including: providing finance with information to bill/charge registration fees and reconciling with finance post-event.
Internet Research for quality leads – to increase list of potential invitees
Badge deadlines: Including but not limited to: Printing, stuffing and folding of registration materials, shipping/tracking materials to event locations.
Strict adherence to deadlines
Excellent communication skills to both customers and teammates
Travel to and provide onsite registration support for events, including: Set up of registration and exhibit area, greet attendees and process onsite requests, and working in coordination with onsite team. Note: Coordinator is still expected to be managing workload while on the road.
  • The number one requirement and expectation of this position will have a great deal to do with phone calling, research and high-level customer service.
  • Large percentage of the day will be spent making outbound calls
  • Sending/drafting e-mails
  • Creating, editing and deployment of event promotion items
  • Maintaining and monitoring your level of outflow (calls, emails, blasts).
  • Multi-tasking and strong organization
  • Data entry and updating databases
  • Handle paid registrations, including: providing finance with information to bill/charge registration fees and reconciling with finance post-event.
  • Internet Research for quality leads – to increase list of potential inviteesBadge deadlines: Including but not limited to: Printing, stuffing and folding of registration materials, shipping/tracking materials to event locations.
  • Strict adherence to deadlines
  • Excellent communication skills to both customers and teammates
  • Travel to and provide onsite registration support for events, including: Set up of registration and exhibit area, greet attendees and process onsite requests, and working in coordination with onsite team. Note: Coordinator is still expected to be managing workload while on the road.

Qualifications

The position requires a great ability of customer service and professionalism over the phone.
The ability to move quickly from one call to another while keeping excellent customer service intact is extremely vital to this position.
The ability to multi-task is a must; and keeping up with the fast pace work environment. 
Proficient computer skills on Microsoft Word, Excel, Outlook and know how to navigate quickly on the internet.
Prior experience with Salesforce and Act-On is preferred (not required).
Typing of at least an average of 55 wpm.
Must have a minimum of two years of office experience.
Must have excellent verbal and written communication.
Must be able to travel to assigned events.
  • Great customer service and professionalism over the phone, with excellent verbal and written communication.
  • The ability to move quickly from one call to another while keeping excellent customer service intact is extremely vital to this position.
  • The ability to multi-task is a must; and keeping up with the fast pace work environment. 
  • Proficient computer skills on Microsoft Word, Excel, Outlook and know how to navigate quickly on the internet.
  • Prior experience with Salesforce and Act-On is preferred (not required).
  • Typing of at least an average of 55 wpm.
  • Minimum of two years of office experience is required.
  • Must be able to travel to assigned events.