Salesforce Administrator - (Folsom, CA)

e.Republic is a media and research company focused exclusively on state and local government and education, with our corporate headquarters based in Folsom, CA. Our award-winning publications, websites, more than 150 annual events and highly respected research operations are acknowledged as setting the gold standard in their respective fields. Our work has been cited in The New York Times, Wall Street Journal, Forbes, Time, The Washington Post and USA Today.

You can learn more about us by visiting http://www.erepublic.com/.

The Salesforce Administrator is responsible for ensuring the efficient and continuing operation of the Salesforce CRM system across all departments of e.Repubic.

This position is based out of Folsom, CA.

Responsibilities

  • Responsible for handling incoming Salesforce Help Tickets, within our agreed upon internal Service Level Agreement (SLA)
  • Responsible for creating and updating dashboards, reports, permission sets, email alerts and workflow rules for all departments
  • Assist in solving issues in Salesforce or related systems via phone and email
  • Escalates tickets as needed for larger problems or tasks
  • Regular maintenance of Salesforce, including data backups, deleting obsolete data, consolidating objects and fields
  • Responsible for activating and deactivating users on the system, and managing the transfer of all data related to user management (updating account ownership, reports, roles)
  • Responsible for onboarding and training newly hired staff as needed on how to use Salesforce or other systems that have been implemented
  • Authors and updates all training materials for how to use systems that are built on or connected to the CRM
  • Maintains Salesforce Administrator certification and updates the team on new features as they are released
  • Assist in the testing, debugging, and quality control of newly developed systems

Qualifications

  • Salesforce.com – Administrator Certification, required
  • 3 years+ experience working as a Salesforce Administrator, recommended
  • Excellent ability to train and support users of all products being used by e.Republic
  • Excellent presentation and data transfer skills for use in training other employees
  • Excellent organizational and communication skills
  • Extremely proficient with Excel, including Formulas and data manipulation