Sr. Project Manager - (Folsom, CA)

e.Republic is a media and research company focused exclusively on state and local government and education, with our corporate headquarters based in Folsom, CA. Our award-winning publications, websites, more than 150 annual events and highly respected research operations are acknowledged as setting the gold standard in their respective fields. Our work has been cited in The New York Times, Wall Street Journal, Forbes, Time, The Washington Post and USA Today.

You can learn more about us by visiting http://www.erepublic.com

The Senior Project Manager is responsible for the successful delivery of all Content Studio projects assigned to them. These projects will often be for higher-profile clients that do repeat business with e.Republic. Duties will include, but are not limited to, scheduling kick-off calls for all projects, coordinating and scheduling any interviews needed, and handling communication with clients throughout the project process. The Senior Project Manager works closely with editors to keep all projects in Salesforce up-to-date and help ensure timelines are kept. The Senior Project Manager will assist in other administrative duties, including keeping track of expenses and invoices and managing the freelancer bench. The Senior Project Manager will occasionally need to work on special projects as assigned and will assist in training and fielding the questions of other project managers.

Responsibilities

  • Coordinate and schedule all calls associated with the production of projects including kick-off calls, interviews, draft review calls, etc.
  • Maintain project timelines
  • Ensure Salesforce is updated on a regular basis
  • Provide excellent and friendly customer service to clients
  • Track expenses
  • Work on special projects as assigned
  • Track and report statistics of daily and weekly production
The number one requirement and expectation of this position will have a great deal to do with phone calling, research and high-level customer service.
Large percentage of the day will be spent making outbound calls
Sending/drafting e-mails
Creating, editing and deployment of event promotion items
Maintaining and monitoring your level of outflow (calls, emails, blasts)
Multi-tasking and strong organization
Data entry and updating databases
Handle paid registrations, including: providing finance with information to bill/charge registration fees and reconciling with finance post-event.
Internet Research for quality leads – to increase list of potential invitees
Badge deadlines: Including but not limited to: Printing, stuffing and folding of registration materials, shipping/tracking materials to event locations.
Strict adherence to deadlines
Excellent communication skills to both customers and teammates
Travel to and provide onsite registration support for events, including: Set up of registration and exhibit area, greet attendees and process onsite requests, and working in coordination with onsite team. Note: Coordinator is still expected to be managing workload while on the road.

Qualifications

Highly organized to handle a high-volume workload
Comfortable speaking on the phone – particularly to clients
Detail oriented
Highly professional
Friendly, with excellent customer service skills
Strong problem-solving skills
Interpersonal skills
Enthusiasm for taking on new challenges
Familiarity with basic office programs, including Microsoft Office Suite, PowerPoint and Adobe Acrobat
Experience with Salesforce a plus